The courses introduce new ways of working, focussed on user-centred service design. Developing these skills contributes to building capability and creating the culture change needed for digital transformation in emerging digital society and economy.

The courses also have benefits to participants and organisations, including:

    • increased capability to serve leading services through service centred design
    • increased efficiency
    • consistency in learning, ways of working and the implementation of Digital Transformation programmes across the the social, development sector and public and citizen entitlement services access and delivery.