Tabassum joined CSC in 2019. She noticed how her village people are facing challenges to avail digital services. They had to commute to cities to access these. She made their life easier by opening her centre and providing services like money transaction, registration of various government and non- government schemes, Pan Card & Aadhar Card application…
The courses introduce new ways of working, focussed on user-centred service design. Developing these skills contributes to building capability and creating the culture change needed for digital transformation in emerging digital society and economy.
The courses also have benefits to participants and organisations, including:
- increased capability to serve leading services through service centred design
- increased efficiency
- consistency in learning, ways of working and the implementation of Digital Transformation programmes across the the social, development sector and public and citizen entitlement services access and delivery.